Shipping policy

Shipping & Pickup Policy

Everything at Spicy Mamas Shop is made, assembled, or packed with care by a real human who probably has a few too many tiny beads and a crap ton of clay on their worktable. Thanks for supporting a small handmade business! 💖

Processing Times

Ready-to-ship items are typically dispatched within 3–5 business days.

Custom orders and preorder items may take longer. Any additional production time will be noted in the product listing. For preorder items, please allow up to 3 weeks after the preorder closes for production and dispatch, unless the listing states otherwise.

Processing time is separate from shipping time. Business days do not include weekends or holidays.

Shipping Within Canada

I ship across Canada! Available shipping methods and costs will be shown at checkout.

Delivery times depend on the carrier, your location, and the shipping method selected. Estimates are not guaranteed, and delays can happen, especially during holidays and busy shipping periods.

Tracking will be provided when it is available for your selected shipping method. Some lower-cost shipping options may not include tracking.

International Shipping

Tiny weird things can travel beyond Canada, too!

International shipping options and costs will be shown at checkout where available. Delivery times vary by destination, carrier, customs processing, and other factors outside my control.

International orders may be subject to customs duties, import taxes, and carrier or brokerage fees. These charges are the responsibility of the customer unless otherwise stated, and are not included in your order total at checkout unless explicitly indicated.

Customers are responsible for checking whether imported goods are permitted in their country and for providing a complete, accurate shipping address.

Local Pickup

Local pickup is available in Central Saanich, British Columbia.

Choose local pickup at checkout if it is offered for your order. I’ll contact you with pickup instructions once your order is ready. Please wait for confirmation before arranging to collect your order.

For privacy and safety, specific pickup details will be shared privately rather than posted publicly on the website.

Lost, Delayed, or Damaged Orders

If your parcel is delayed, start by checking your tracking information, if available. If it appears to be lost or hasn’t arrived when expected, email me at spicymamasshop@gmail.com with your order number. I’ll do my best to help investigate and work toward a resolution.

If your order arrives damaged or you receive the wrong item, please contact me as soon as possible with your order number and clear photos of the item and packaging.

I want your order to arrive safely, and I’ll work with you to resolve problems fairly. Nothing in this policy takes away any consumer rights that apply under the law.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order.

If you spot an error, contact me as soon as possible. I’ll do my best to correct it before dispatch, but changes cannot be guaranteed once an order has shipped.

If a parcel is returned because of an incorrect or incomplete address, I’ll contact you to discuss the available options. Additional shipping charges may apply to resend it.